Refund & Cancellation Policy

1. Free Trial

Both General User and Coach accounts include a 7-day free trial upon registration.

No payment is collected during the trial period
You can cancel at any time during the trial at no cost
Your local tracking data remains on your device after cancellation

2. Cancellation

To cancel your subscription, contact support through the Contact page.

Upon cancellation, your subscription will remain active until the end of your current billing period
You will continue to have access to paid features until the subscription expires
After expiry, your account will revert to an expired state and you will need an active subscription to continue
Your local tracking data on your device is not affected by subscription cancellation

3. Refunds

Refund requests are reviewed on a case-by-case basis by the platform administrator.

Let It Track does not guarantee refunds. Refund eligibility is determined by the platform administrator based on the circumstances of the request.

To request a refund, contact support through the Contact page with your account email and payment details.

4. Plan Changes

4.1 Upgrades

When you upgrade to a higher-priced plan:

The change takes effect immediately
You pay the difference between the new plan price and a prorated credit for your remaining current plan time
The prorated credit is calculated based on the unused portion of your current billing period

4.2 Downgrades

When you change to a lower-priced plan:

The change is scheduled for the end of your current billing period
You keep your current plan and features until the downgrade takes effect
No immediate refund is issued for the difference

4.3 Same Plan, Different Cycle

Switching between monthly and annual billing for the same plan is treated as a plan change with appropriate proration.

5. Payment Issues

5.1 Payment Not Verified

If your UPI payment is not verified after a reasonable time, contact support with your UPI Transaction ID (UTR) and payment screenshot.

5.2 Failed Payments

If your payment fails, no amount is charged. You can retry the payment through the app.

5.3 Duplicate Payments

If you believe you have made a duplicate payment, contact support with both transaction IDs. Duplicate amounts will be reviewed and resolved.

5.4 Payment Rejection

If your payment submission is rejected by the administrator, you will be notified. You can contact support for clarification or resubmit with corrected information.

6. Your Data After Cancellation

Let It Track uses local-first personal tracking. Your tracking data lives on your device.

Local tracking data — remains on your device regardless of subscription status
Account data — your account remains active (in expired state) unless you request deletion
Server sync data — if you were in a Club, server-stored sync data may be retained until you request deletion
You can export your local data at any time through Settings before or after cancellation

7. Contact for Refund/Cancellation Requests

For all refund, cancellation and payment-related inquiries, please contact us through the Contact page or visit cubiczo.com.