Contact & Support
We're here to help. Reach out for account, payment or general support.
mail General Support
For general questions about Let It Track, feature requests or feedback:
person Account Issues
If you're having trouble with your account, login, OTP verification or password reset:
- Check the Help page for common solutions
- Make sure you're using the correct email address
- Check your spam/junk folder for OTP and password reset emails
For account-specific issues, contact the platform administrator through the channels listed on cubiczo.com.
payments Payment Issues
For payment-related inquiries:
- Payment not verified — Contact support with your UPI Transaction ID (UTR) and payment screenshot
- Duplicate payment — Provide both transaction IDs for review
- Refund request — See the Refund & Cancellation Policy and contact support
- Subscription not activating — Payment verification is manual; allow time for admin review
lock Privacy & Data Requests
For privacy-related requests:
- Data export — Use the Export feature in your app Settings to download your local tracking data
- Server data deletion — Use the "Purge Server Data" option in your Club settings, or contact support
- Account deletion — Contact support to request permanent account deletion
- Privacy questions — See the Privacy Policy
Your personal tracking data is stored locally on your device. You can export or delete it at any time through the app Settings without contacting support.
groups Coach & Club Support
For Coach-related issues:
- Coach Access request — Submit through your app Settings; requires admin approval
- Club management — Use the Coach Portal for club, member and plan management
- Technical issues — Contact support through the channels on cubiczo.com
language CubicZo
Let It Track is developed and maintained by CubicZo.
Visit cubiczo.com for more information, support channels and contact details.